Frequently Asked Questions
Everything you need to know about your Belonyo shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, otherwise a flat rate of $5.95 applies.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Return shipping is free for all domestic exchanges.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for specific 'True to Size' notes.
What payment methods do you accept?
Belonyo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At Belonyo, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We audit our factories annually to ensure fair labor practices.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.